This policy applies to paid Fyliio plans. Fyliio is a brand of GENLUNO, a sole proprietorship owned by Abhishek Bharti (“we”, “us”). It forms part of our Terms of service.
1. Plans and billing at a glance
- Billing: subscriptions are billed in advance, monthly, or annually where an annual plan is agreed with you, through our payment processor.
- Currency: prices are listed on the Pricing page. The currency and the amount are shown before you pay and on every invoice.
- Taxes: prices exclude taxes unless stated otherwise. We are not yet registered for GST, so our invoices do not include GST.
- Renewal: your subscription renews automatically at the end of each billing period until you cancel.
Online subscription billing is not switched on yet. Until it is, pilots and plans are agreed with you in writing, and this policy applies to any amount you pay us.
2. How to cancel
You can cancel at any time, using either of these:
- By email: write to support@fyliio.com from the firm admin’s registered email, with your firm name; or
- On WhatsApp: message +91 92347 65818 from the firm admin’s registered number.
We confirm every cancellation by email within 1 business day.
Customers in India who pay by card or UPI may also cancel the recurring payment mandate with their bank or UPI app. Cancelling a mandate stops future charges, but it does not by itself close your workspace. Please also tell us.
3. When cancellation takes effect
- Monthly plans: cancellation takes effect at the end of the current billing month. You keep full access until then. You are not charged again.
- Annual plans: cancellation stops the next renewal. You keep access until the end of the paid year. Refunds for annual plans are covered in section 4.3.
4. Refunds
4.1 First payment (“money-back window”). If you are not satisfied with a Growth or Practice plan, write to us within 14 days of your first paid charge for that plan. We will refund that charge in full. This applies once per firm. Pilot fees are covered by section 4.4.
4.2 Monthly plans. Apart from section 4.1, monthly fees are not refunded, and partial months are not pro-rated.
4.3 Annual plans. You can cancel within 30 days of the annual charge for a full refund. After that, annual fees are not refunded, and you keep access until the end of the paid year.
4.4 Pilot plan. Pilot fees are non-refundable.
4.5 Always refunded:
- Duplicate charges, or charges taken after a confirmed cancellation.
- Charges for a period in which we could not provide the service for reasons within our control for more than 72 hours in a row, pro-rated for the days affected.
4.6 Not refundable:
- Fees for periods already used, except as stated above.
- WhatsApp messaging charges that Meta has already billed for messages sent on your behalf.
- Setup or onboarding fees, if any were agreed with you, once onboarding has been delivered.
4.7 Upgrades and downgrades.
- Upgrades take effect immediately. You are charged the pro-rated difference for the rest of the current period.
- Downgrades take effect at the next renewal. No refund is issued for the current period.
5. How refunds are paid, and how long they take
- Refunds go back to the original payment method, through our payment processor, in the currency you paid in.
- We decide on a refund request within 3 business days and send approved refunds within 7–10 business days of approval. Your bank or card issuer may take a few more days to show the credit. UPI refunds are usually faster.
- The refund is the same amount, in the same currency, that you paid. We are not responsible for exchange-rate differences or charges applied by your bank.
- We refund the full amount approved. We do not deduct payment-processing fees from it.
6. Failed payments
If a renewal payment fails, we retry it over 7 days and notify the firm admin by email. Your workspace stays active during this period. If payment still fails, we pause the workspace (we do not delete it) until the payment succeeds. Deletion follows our Data deletion policy.
7. Disputes and chargebacks
Please contact us before you raise a dispute with your bank. Most billing problems are solved within one business day. If a chargeback is raised, we may pause the workspace while the dispute is open.
8. Your data after cancellation
After your subscription ends, a firm admin can request an export of completed packets for 30 days. After that, workspace data is deleted as described in our Data deletion policy. WhatsApp messages and files are deleted automatically 90 days after they arrive, whatever your plan status.
9. Contact
Refund and billing questions: support@fyliio.com · WhatsApp +91 92347 65818. Complaints can also go to our Grievance Officer.