1. Who can ask
- Firm admins can ask us to delete the firm’s whole workspace, or specific clients and their documents.
- Staff can ask us to delete their own account.
- Clients of a CA firm should ask their firm first, because the firm decides how their documents are used. If you contact us directly, we pass the request to your firm and help it respond.
2. How to ask
Message us on WhatsApp at +91 92347 65818, call +91 92347 65818, or use the contact page. Tell us the firm name, who you are, and what you want deleted. We may ask you to confirm the request from the firm admin’s account or registered number before we act.
3. What we delete
- Client records: names, WhatsApp numbers, GSTINs, and subscribed services.
- Conversation history and the documents stored in object storage.
- Collection cycles, checklist status, classification results, and review decisions.
- Staff accounts and firm memberships, when the request covers them.
Before deleting a workspace, a firm admin can ask us to export its packets.
4. What we may keep
We keep records only where the law requires us to, such as billing records. Backups that already contain deleted data expire on their normal schedule and are not restored for any other purpose.
5. WhatsApp messages
Deleting data in Fyliio does not remove messages from WhatsApp itself. Messages and files already delivered stay in the chats on the client’s and the firm’s phones until they delete them, and Meta handles WhatsApp data under its own policies.
6. Confirmation
We confirm on the channel you used once the deletion is complete.